Customer Service Commitment | JMT Roofing

Customer Service Commitment

Last Updated: 2025-05-16


Why Long-Term Customer Satisfaction Is Our Top Priority at JMT Roofing

At JMT Roofing, we understand that investing in your home is one of the most important decisions you can make. That’s why we have proudly served homeowners in Metro Vancouver, BC, and the surrounding communities for over 27 years. Our mission has always been simple: to provide high-quality roofing solutions backed by outstanding customer care that lasts long after the job is done.


Our Commitment to Long-Term Customer Satisfaction

When you choose JMT Roofing, you’re not just hiring a contractor—you’re partnering with a company that stands behind its work. We pride ourselves on:

  • Expert Workmanship: We deliver roofing and gutter solutions that stand the test of time.

  • Reliable Support: We offer ongoing assistance for maintenance, inspections, and customer concerns.

  • Transparent Communication: We believe in clear and honest conversations at every stage of your project.

  • Respect for Your Investment: We treat every home as if it were our own.


Clarifying Our Promotional Offers

Over the years, we’ve run special promotions like free gutter cleanings or contest giveaways to show appreciation for our customers. While these offers are designed to add extra value, we want to clarify how they work:

  • Promotional services are typically provided within 12 months of the original service.

  • We do our best to schedule these during non-peak seasons when resources allow.

  • We keep detailed records, but tracking verbal agreements or promotions beyond several years can become challenging due to industry-standard recordkeeping limitations.

We value every customer relationship, but we kindly ask for understanding when scheduling promotional services, especially years after the original project has been completed.


Real Customer Experiences Speak for Themselves

Our reputation is built on long-term customer satisfaction. Here are just a few examples of what Metro Vancouver homeowners have said about their experience with JMT Roofing.


How We Handle Service Requests Today

We continue to prioritize customer care by providing easy-to-access service channels:

  • Phone: Call us at 604-960-1363 for immediate assistance.

  • Email: Reach out to John@JMTRoofing.com with your questions.

  • Online: Submit a request via our website JMT Roofing.

Our team will respond as quickly as possible, and we aim to accommodate all service requests based on scheduling availability and seasonal demands.


Our Ongoing Commitment to Metro Vancouver Homeowners

JMT Roofing remains dedicated to providing quality workmanship and long-term customer care. Whether you need a new roof, preventative maintenance, or a professional inspection, our team is here to help you protect your home for years to come.

We appreciate every homeowner who has trusted us with their roofing needs, and we look forward to continuing to serve our community with integrity and professionalism.


Need Assistance or Have Questions?

If you have questions about your roof, past services, or would like to schedule a consultation, please contact us today:

  • Phone: 604-960-1363

  • OnlineSubmit a request via our website JMT Roofing.

We’re here to help and look forward to hearing from you.


JMT Roofing

5
    
    
50 reviews
    
    
1 day ago
LOOK NO FURTHER – go with JMT Roofing! Here’s why: - The owner, John, is honest, compassionate, and takes real pride in the quality of his workmanship. - He treats his team with respect, and you can see that motivation reflected in the great work they do. - Before giving a quote, John personally inspects your roof—unlike salespeople who rely only on satellite images and miss important details. - His pricing is fair, and he uses top-quality shingles, underlay, and materials. - He doesn’t cut corners—he replaces all old metal instead of re-using it. - He even adds extra roof vents (without you having to ask), showing his commitment to doing the job right. - Communication is excellent—you get daily updates with photos so you always know what’s happening. - Cleanup is thorough and leaves no mess behind. - Best of all, the warranty is transferable to a future homeowner if you ever sell your house. I learned the hard way that not all roofers are the same. A couple of years ago, I used a large roofing company, Penxxxxx, and was completely disappointed. When I reported issues afterward, the salesman who sold me the job passed me off to the repair department and never spoke to me again (and the repairs were not done up to standard). With JMT Roofing, the experience was the exact opposite—personal, professional, and trustworthy from start to finish. Did I not say it all here? If you want peace of mind and a roof done right—JMT Roofing is the one to call!LOOK NO FURTHER – go with JMT Roofing! Here’s why: - The owner, John, is honest, compassionate, and...

LOOK NO FURTHER – go with JMT Roofing! Here’s why: - The owner, John, is honest, compassionate, and...

    
    
4 days ago
For many homeowners, the replacement of one’s roof is the least sexy, big ticket home improvement that one must do at some point during the life cycle of a house. Its importance to the security and safety of one’s home often far exceeds that of a new open concept kitchen reno or a master ensuite upgrade with walk-in shower and soaker tub. Because the humble roof isn’t held in as high esteem as these HGTV telegenic counterparts, the decision on finding the right roofing company often goes to the cheapest contractor or a company that overspends on marketing and sales people. I’m glad to say that the team at JMT Roofing were neither of the two and were the perfect partner to work with in getting our 23 year old house’s roof replaced. John and his team provided us with one of the best home renovation experiences we’ve had - they were highly professional, efficient, and knowledgeable. The service they offered was exemplary; their experience in roofing was evident in their streamlined process. JMT took great care in protecting our’s and our neighbours’ surroundings during the entire time they were here. The crew would make sure to clean up the site at the end of each day and were consistently polite and friendly. The owner John would do daily site-visits and was always open to explain and answer any questions regarding the products they were using. This is the kind of local company all contractors and vendors should aspire to - provide great service and do quality work with good people. Their quoted rates were fair and reasonable with no hidden charges. It’s no coincidence why so many of our neighbours have chosen to work with them for their roofing needs. We would highly recommend JMT Roofing to anyone looking to getting their roof replaced or fixed. Thank you!For many homeowners, the replacement of one’s roof is the least sexy, big ticket home improvement that one...

For many homeowners, the replacement of one’s roof is the least sexy, big ticket home improvement that one...

    
    
1 month ago
I had my house roof replaced last month and was very impressed with the whole experience. Communication with John was excellent and reliable. His crew was friendly, polite, and always patient in answering my questions. At the end of each day, they sent me photos showing the progress, which I really appreciated. They worked tidily and carefully cleaned up my yard for debris and nails. The price was reasonable, the job was completed on schedule, and the workmanship is excellent. I’ve already received many compliments from my neighbours on how great the roof looks. Highly recommended!I had my house roof replaced last month and was very impressed with the whole experience. Communication with John was...

I had my house roof replaced last month and was very impressed with the whole experience. Communication with John was...

    
    
1 month ago
Outstanding customer service, pictures along the way from start to finish, quality materials and professional and caring installers. JMT can’t be beat! They are the only way to go!Outstanding customer service, pictures along the way from start to finish, quality materials and professional and caring installers. JMT can...

Outstanding customer service, pictures along the way from start to finish, quality materials and professional and caring installers. JMT can...

    
    
2 months ago
Excellent service from beginning to end. The team was polite, friendly, well organized and always willing to answer questions. JMT kept us apprised with daily photos and updates of the progress. John came by everyday for a check-in and a chat. Workmanship was fantastic. We highly recommend JMT Roofing and we will use them again when we need.Excellent service from beginning to end. The team was polite, friendly, well organized and always willing to answer questions. JMT...

Excellent service from beginning to end. The team was polite, friendly, well organized and always willing to answer questions. JMT...

    
    
2 months ago
We couldn’t be happier with the work and care of JMT Roofing! John and his team did our roof awhile back and we had the most positive and professional experience. Now that we needed our rooftop deck done, we reached straight out to John as he will always be our go-to for this work! Same as last time, the communication, price, and work was outstanding. The crew works diligently, always treats our property with respect, and updates us throughout the process. As well, after having our house painted, we had an issue with one of our gutters. John had his team come out right away to assess the issue and get it fixed (after it was damaged by the painters). John always goes above and beyond for his clients. We wholeheartedly recommend JMT to anyone needing roof or gutter work. It's rare to find a company that delivers this level of quality and service.We couldn’t be happier with the work and care of JMT Roofing! John and his team did our...

We couldn’t be happier with the work and care of JMT Roofing! John and his team did our...

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Location

1588 Derwent Wy #101

Delta, BC  V3M 6Z7


Give Us A Call

604-960-1363

Send Us A Message

John@JMTRoofing.com

About Us

Problems with your roof can be very stressful.  We're here to help and answer all your questions along the way.

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